Retiring Convergys Leader Sees Fortune 500 in Company’s Future

The man who has led Convergys since its inception believes the outsourcing company could potentially join the nation's 500 biggest businesses within three years. However, James F. Orr plans to watch that development as a happily retired shareholder of the global leader in call center outsourcing, which was spun off from Cincinnati Bell in 1998. Orr, stepping down as chief executive officer this month, sees major new growth, from the company's budding human resources business to growing overseas operations in places such as the Philippines and China.