Archive for the 'New media' Category

Conversations are never assembly line

Sunday, January 14th, 2007

Joseph Jaffe is one person who does a great job of building collaborative projects. After his successful book Life after the 30 Sec Spot, he has started to write a  new book - Join the conversation and has invited people to contribute. I have tried to contribute my thoughts in Chapter 10 - Why are you so afraid of conversation? Here's my take:

It is a good idea to trace this to the history and growth of organizations in the industrial age. This was the age where efficiency was the focus. Organizations were built around driving productivity. People were trained to do things over and over again - faster and quicker. For over a century, people worked in an era of mass production. Hence, they forgot the ability to develop conversations. They worked in large organizations that told them what to do rather than get them to explore what to do.

We therefore moved from

  • an era of 'inventory of goods' to an era of 'inventory of ideas'.
  • an era of 'scarcity' to an era of ' insatiable choices'
  • an era of ' information poverty' to an era of 'information overload'

Imagine the kind of shift they would have to make for this new eco-system. They had to express, share and collaborate to get prepared for such an environment. This is a new work culture altogether for them. Also, one-size-fits-all product strategy became irrelevant.

Conversation at the end of the day is two-way. Conversations require

  • A capability to accept reality as it were because that's how consumers talk amongst themselves
  • Ability to listen and respond in an unbiased manner
  • Skills to experiment,learn and develop
  • Ability to change the course of one's action swiftly, even if the decision was wrong

Hence, they were not ready for a conversation era. An environment where one has to express, empathize, engage, enable and empower. The mindset a marketer must have is not to 'inform at any cost' but 'spread at no cost'. This is a new marketing paradigm that demands new thinking, new rules and new ideas.

Open AD - The world’s biggest creative department

Saturday, January 13th, 2007

Styling itself the 'World's Biggest Creative Department', OpenAd is a relatively minor Slovenian-owned internet business with just thirty-nine staff worldwide. Yet some see it as the shape of things to come - maybe, even, the writing on the wall for traditional ad agencies.

However, OpenAd MD Katarina Skoberne stresses the venture isn't competing with agencies. She insists it simply supplements the use by clients of freelance creatives. "We are not an online ad agency, we are merely a resource of creative material," she says.

Although registered in Switzerland, OpenAd's sales and marketing arm operates out of London while the global support centre is based in Slovenia.

Membership of the exchange is free to the 5,000-plus creatives on OpenAd's register. Explains Skoberne: "Anyone who has registered as a creative supplier - and anyone can - is free to answer the brief, or not, as they choose. Clients pay an initial set membership fee to join OpenAd, then a licence fee for the ideas they use."

"This allows them to post briefs on the site and view existing ideas, paying somewhere between $3000 and $100,000 depending upon the number of pitches they want to hold, the number of categories they want to access and the number of [client] staff who have access."

Among those who have used OpenAd is UK-based charity Comic Relief. Enthuses Amanda Horton-Mastin, new media director: "Make Poverty History was a global campaign and the thing about OpenAd is that it opens the window to global ideas, even for very small clients. It was quick, it was cheap, and the idea we chose was excellent."

Another client is Emap's men's magazine FHM which has used OpenAd three times in the past two years. "We started off with one-off tactical promotions and recently asked for a full-blown branding campaign," says marketing manager Ben Cordle.

"The creative response was fantastic. It gave us access to heavyweight creative talent and saved us thousands or even tens of thousands of pounds on agency overheads."

Thro' WARC

P&G Productions makes a debut

Saturday, January 13th, 2007

Procter & Gamble is making its first foray into consumer-generated content with two new Web sites.

The company's P&G Productions unit said Monday that it has launched Capessa.yahoo.com. an "online community" where women can share information, practical advice and inspirational stories.

P&G Productions also said Monday that it will launch the People's Choice Community, an online forum that will feature voting for the People's Choice Awards, as well as blogging and chatting.

The site will go live Tuesday night, at www.pcavote.com, with programming and online activities to continue year-round.

Faith Popcorn’s consumer trends 2007

Tuesday, January 9th, 2007

Faith Popcorn a leading future-focused consultancy has some interesting predictions for 2007 on how they see consumers and brands evolve in the next few years. They are talking of a new identity called The New Networked Self. Take a look:

  • Identity Flux

Technology has enabled us to experiment with different personalities, leading to a much more fluid sense of who we are. Having tasted the nectar of virtual liberation, we're beginning to reject the singularly defined roles we're expected to play in society.

The Future: Gender-neutrality goes mainstream. People list skills on their business cards rather than title, and dress up in various costumes depending on who they feel like being that day.

  • Liquid Brands

Today's consumers are capricious and non-committal. Brands will have to become more liquid to keep up with their constantly moving targets.

The Future: Chameleon-like brands focus less on communicating a static message and more on being the right thing for the right persona at the right time. Constantly morphing retailers carry products until they sell out and never restock.

  • Virtual Immortality

Consumers globally are creating fully fleshed out existences in the virtual world-dressing up their avatars, making friends, having affairs and buying property for their pixilated alter-egos. And now that people have multiple lives, who says you can't live forever?

The Future: While some let their avatars drift away to online purgatory, many more leave behind specific instructions on how their virtual selves should proceed. Services offering avatar surrogates flourish, and we bequeath avatars to friends and family in our wills.

  • EnvironMENTAL Movement

Like the movement to combat environmental pollution, the next consumer-led reaction will be against the mental pollution caused by marketers. With every corner of the world both real and virtual becoming plastered with marketing messages, bombarded consumers are starting to say they've had enough. The current attack against marketing to kids is just the beginning.

The Future: Companies are expected to reduce the amount of damage they are doing to our minds. Savvy companies sponsor marketing-free white spaces in lieu of polluting the environment with models and logos.

  • Product PLACEment

In the globally networked age, consumers are much more concerned about the consequences of consumption. Is my garbage poisoning someone in a developing country? How much fuel was burned in order to get these strawberries to my local supermarket?

The Future: Enviro-biographies are attached to just about everything, letting consumers know the entire life story of a product: where the materials were harvested, where it was constructed, how far it traveled, and where it ended up after being thrown away or recycled.

  • Brand-Aides

The government has let us down when it comes to providing the social services we had once expected from it. Brands are stepping in to take over where the government left off. Companies are already finding there's profit to be made from providing affordable healthcare to the masses.

The Future: Socially responsible brands make a buck while providing desperately needed services. Communities are revived by Target daycare, Starbucks learning centers, and Avis transportation services for the elderly.

  • Moral Status Anxiety

In today's increasingly philanthropic climate, expect conspicuous self- indulgence to go straight to the social guillotine. The globally conscious consumer regards altruistic activities as a necessary part of self- improvement.

The Future: A person's net worth is no longer measured by dollars earned, but by improvements made. Families compete with each other on how many people they fed while on vacation, and the most envied house on the block is not the biggest, but the most sustainable.

  • Oldies but Goodies

Our culture is suffering from an experience deficit. With the availability of online knowledge, we're claiming expertise based only on secondary experience. Now that everyone's a web-educated know-it-all, we're secretly longing for authority figures to guide and assure us with indispensable nuggets of wisdom that could only come from having actually accumulated life experience.

The Future: Respect for elders makes a comeback in the form of Ask Your Grandma hotlines and the proliferation of online video clips by seniors showing us how to tie knots and concoct home remedies.

120 million personal TVs in India

Saturday, January 6th, 2007

Imagine a day when 120 million Indians( and expected to reach 400 million in 2010) can have their own personal TVs on their mobile. The day does not seem to be far off.

Modeo has launched a beta of their version of mobile TV in the US. Services like Modeo can be soon expected to be launched in India.

Modeo is a digital television broadcast live to the one device you're never without—your mobile phone. Modeo is transparently high-tech, making mobile TV as familiar as the coffee table clicker. Modeo's content is provided by most distinguished entertainment brands in the business, airing today's hits and TV classics. One can watch top-rated sitcoms, dramas, news and sports. Also one can tune-in to music and talk radio. You could also download video podcasts, bite-sized episodes of your favorite shows and exclusive made-for-mobile content.

No wonder, London School of Economics has written that the future of TV is personal.

MobileTV has the potential to unleash a new revolution in the country. The telecom revolution has created a new wave of growth in India and if TV goes mobile, it can just mutiply the benefits of telecom revolution.

New marketing opportunities will surface:

  • 5-sec TV Spots
  • Interactive programming - Voting, Personalized programs, Channesl etc.
  • User generated content
  • May be one can start trading entertainment time with air time!
  • M-wallets
  • Product purchase requests from mobile etc.

It can also create new development opportunities like:

  • e-learning can just become easy to implement
  • The rural-urban information divide can be bridged very quickly

I can't wait to see TV go personal!

Recognizing an idea

Tuesday, January 2nd, 2007

Very often, I find people extremely protective about their ideas. They do not want to share it.They get obssesed with it. They are unwilling to listen, change or improve upon it further. The idea then dies a natural death because in their opinion nobody is willing to buy it. 

Here's some great advice from Doc Searls for such people so that they can evaluate their ideas first. Though this advice is for entrepreneurs with new business ideas, I think it holds good for anybody who is in the business of creating ideas esp. in the emerging open source marketing world:

  1. Ideas aren't physical. Regardless of the legalities, treating ideas as possessions insults their vast combustive power. Jefferson put it best:

    The moment [an idea] is divulged, it forces itself into the possession of everyone, and the receiver cannot dispossess himself of it. He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening me.

  2. Ideas aren't worth jack unless other people can put them to use.
  3. Ideas won't change the world unless others can improve on them.
  4. Ideas grow by participation, not isolation.
  5. Ideas change as they grow. Their core remains the same, but their scope enlarges with successful use.
  6. Ideas have unexpected results. No one person can begin to imagine all the results of a good idea. That's another reason to welcome participation.
  7. Nobody's going to "steal" your ideas, any more than they can steal your cerebrum. You're the source. Authority over the idea begins with you.
  8. Authority derives from originality and respect. You can't get respect for your original ideas unless those ideas prove useful to others.

The business impact of blogs

Monday, January 1st, 2007

Much has been written about the power of blogs and its power to shape customer opinion. Measuring the business impact of blogs is an area of great interest to me. Some key questions I often ask myself are:

  • Is blogging an island without too many inhabitants - Is it a niche waiting to get mainstream?
  • Does the opinion of bloggers matter at all when it comes to brand purchase decisions?
  • Do consumers consider blogs as a trustworthy source vis-a-vis other forms of media?
  • Is user-generated content considered valuable by customers?
  • Is it possible to summarize the business impact of blogs by way of addressable customer numbers? Is it a large enough market waiting to be tapped by marketers?

Well, there seems to be some answers for these questions. Here's a research done by IPSOS in Europe - a leading marketing research firm. I think this research clearly gives directions for other markets too, on how customers perceive this new medium and its impact on brands. Here's the presentation:


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