CRM and ERP News

I’ve been working in the industry for so long that my body has adapted to the graveyard shift.  A year ago, I had to go back to living and working around the normal shifts – daytime.  It was tough and had to compromise with the bosses and came in late in the morning so that I can do more work when operations close for the day.  This came in handy, since I had to take care of the department and meet with my night managers.

Now, my work schedule has been erratic.  Since I need to cover all of the accounts and meet with my staff from different shifts, you can say I’m truly a 24x7 manager.  There came a point where I couldn’t follow my own schedule because it was difficult to wake up causing my body clock to get confused.  Talk about sleep deprivation.  I was hurting.

It seems like there is a trend for call centers to hold office in malls lately.  Locally, I know about 5 outsourced contact centers that decided to rent space in a popular mall.  There are some that would rather rent in buildings near a mall instead.  Same problem though – high rent.

Why are they deciding to move there when rent is higher?

For TeleServices Direct, they opened their call center to bring life to a mall, which helped their business.  It has now increased its population.  Because of the number of people being employed in every center, a market is born!  You could say, it’s good for the real estate business as well.

This is one more reason why malls would accommodate these centers, sometimes offering a discount on their rent or a deal on purchases being made by call center personnel.  It then attracts centers to build, more savings, and good for the bottom line.