Microsoft Readies Major Update to Dynamics CRM

Microsoft Dynamics is readying for this summer's launch of its next major CRM application -- a Software as a Service application that will be delivered on a multi-tenant platform. The rollout will enhance the competitive position of the division's CRM tools in the small and medium-sized businesses space considerably, as SaaS applications have become a key option for many firms. The application, code-named "Titan," will be available through hosting partners and the upcoming Microsoft Dynamics Live CRM service.

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