CRM and ERP News

There is no limit, it seems, to what financial institutions are willing to spend to ensure that their customers' money is safe. The latest twist? Biometric safeguards, such as voice imprints or iris scans. To be sure, this technology already exists and is used in all sorts of high-end applications. It is likely just a matter of time before it filters down to retail use. Speaking as someone who couldn't imagine life without online banking, I applaud these efforts. But one security hole is still flapping wide open: credit reporting agencies' processes.

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This entry was posted on Monday, December 11th, 2006 at 2:00 pm and is filed under Customer Service. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.