Carnival of Customer Service #2
--By Sagar Satapathy
Hi Everyone! Welcome to the New Year edition of the Carnival of Customer Service. Despite
the holiday season, we received a large number entries out of which 15 posts managed to make the cut. Here are the posts that are featured on this carnival:
Mark Levison presents Nightmare with Sears Canada or when to purchase an extended warranty? posted at Notes from a Tool User. Mark quotes Adrian on Hardware 2.0, who shares his nightmarish experience with Sears Canada.
Tamar Weinberg presents Going Above And Beyond Your Call of Duty posted at techipedia.. There are thousands of competing businesses. Each can say they offer so-and-so, but there going to have to be something that differentiates Company A from Company B.
Ben Yoskovitz presents The Value of a Customer Complaint posted at startupspark.com. Looking at the importance and value of a customer complaint and what it can mean to the success of your business.
Phil presents Etiquette to Reading and Replying to Emails posted at Phil for Humanity. This one is very helpful for people who work for the email process in the call centers. Great tips on etiquette to reading and replying to emails.
Charles H. Green presents Trust Tip 26: Check Your Ego at the Door posted at Trust Matters. This post provides tips to wrestle that last 5% to the ground is more likely to annoy than impress the client.
Murad Ali presents Diversity Brings Profits: No longer a feel good program. posted at The New Business World. Diversity is an issue that has struck many managers and executives as a feel good program without much merit.
Julia Dorofeeva presents Online Presents for Christmas and the New Year! posted at Online Dating Blog. This article is devoted to Online Dating industry and the ways the site owners can offer a good customer service for their members!
Anna Farmery presents Customer Experience - Making Magic Moments posted at MabelandHarry. Creating a magic moment for a customer increases loyalty, and provides the WOW factor that differentiates you from the rest of the pack...a little story.
Richard Dowling presents Stupid Shop Assistants posted at Smart People in a Stupid World. This is a humorous article about a bad customer service experience Richard had. Actually, it wasn't bad, it was shockingly awful...
Adeolu Akinyemi presents Customer Intimacy? posted at Deoluakinyemi. Customer intimacy? First it sounds like a concept fraught with more downsides than upsides, but no. Customer Intimacy is a currently growing terminology used to describe the act of becoming responsible for your customer results.
Matthew Paulson presents The Problem with Quixtar & Amway. posted at Getting Green. Matthew shares some interesting facts about Quixtar and Amway.
Silicon Valley Blogger presents Of Black Holes And Insurance Claims posted at The Digerati Life. Silicon Valley Blogger's rant on insurance customer service reps and the insurance industry! Will they listen?
Charles H. Green presents Trust Tip 3: The ABC 20 Question Rule posted at Trust Matters. Self-orientation is the biggest factor affecting personal trust if your objectives, goals and focus is on yourself, then to that extent, customers and clients won't trust you.
Corey presents The Truth About Dell posted at myopiniononeverything.com. Learn some interesting facts about Dell. Corey tries to dig deeper into Dell's truth.
Barbra Sundquist presents How to Set Up an Aweber Autoresponder posted at HomeBusinessWiz. Barbara provides tips on how to set up an Aweber Autoresponder that is mostly in customer service centers.
That concludes the New Year edition of the Carnival of Customer Service. It is great to see that there has been a sharp increase in the submissions to this edition as compared to the last one. I hope to receive more such great posts on customer service and related issues in future.
We recently published "The 10 Best (and 10 Worst) Companies for Call Center Service" at CRM Lowdown. If you haven't already read it, then go ahead and look over it. It may be controversial, but gives some interesting facts that you don't know. If you like our site, then you can consider adding it to your blogroll. We will appreciate any such gesture. Thanks!!!