Call Centers Moving to the Mall for Office Space
It seems like there is a trend for call centers to hold office in malls lately. Locally, I know about 5 outsourced contact centers that decided to rent space in a popular mall. There are some that would rather rent in buildings near a mall instead. Same problem though – high rent.
Why are they deciding to move there when rent is higher?
For TeleServices Direct, they opened their call center to bring life to a mall, which helped their business. It has now increased its population. Because of the number of people being employed in every center, a market is born! You could say, it’s good for the real estate business as well.
This is one more reason why malls would accommodate these centers, sometimes offering a discount on their rent or a deal on purchases being made by call center personnel. It then attracts centers to build, more savings, and good for the bottom line.