Call Center Script 2006: More Favorite Posts
The list hasn’t ended yet. If you haven’t read most of the posts yet, here are more to gobble up before the year ends.
Outsourcing has always been a topic that is both political in nature and will strike in everyone’s chord. It has always been tied to complaints due to a heavy accent and the acceptance of what English should be. Training organizations opened and flourished, trying to convince businesses they have the best solution to offer and improve English communication skills. If it succeeds, does it help customer satisfaction?