A Review: Mobile Call Center Station
I looked at this piece of furniture that is being marketed as the next best thing for call center managers. It’s called the Traveler Mobile Desk from Interior Concepts. It’s pretty nifty but it took me some time to visualize having this desk in a call center environment.
If we consider having supervisors use this, it’s a bit funny and awkward to see them lagging the desk to go to agents and work at their stations. So, however hard I try, I can only see this in a training environment.
A training room has to be flexible and layouts shouldn’t be the typical classroom set-up. There are situations when you need to share your room with 2 different clients and they would have different requirements. This poses a problem. Another one would be getting a lot of PCs in the room due to the size of the class, yet there are only a number of sockets available, ending up with wires all over the place. This is a horrendous sight!