A Customer Bill of Rights; Salesforce’s New Financial Focus
There have been a lot of things to write about this week. The two things that pique my interest, and that I think will have long range implications, are the emerging discussion of customer rights and Salesforce.com's latest announcements of its financial vertical focus. I don't see how the two overlap and I won't try to relate them, but I think they each deserve some analysis. Congress and the airline industry have started making noises about customer rights in the wake of this month's incidents.
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