The filing with the U.S Security and Exchange Commission caps a turbulent week for the computer and electronics maker, who saw its stock fluctuate by as much as 6 percent amid reports that Jobs received 7.5 million stock options in 2001 without the required authorization of the company's board.
Compounding the issue were charges that Apple may have cooked company books, falsifying records to show those CEO options had been approved as required by law.
However, Apple claims while Jobs was "aware or recommended the selection of some favorable grant dates, he did not receive or financially benefit from these grants or appreciate the accounting implications."
Apple says it delayed the filings pending the conclusion of an independent investigation by its special committee of the board of directors, led by former United States Vice President Al Gore, into past stock option practices.
The result was a restatement of the company's financial results including an additional non-cash stock-based compensation expense of $84 million after tax, including $4 million and $7 million in fiscal years 2006 and 2005, respectively.
"The board of directors is confident that the company has corrected the problems that led to the restatement, and it has complete confidence in Steve Jobs and the senior management team," Gore, chair of the special committee, and Jerome York, chair of Apple's Audit and Finance Committee, in a joint statement.
Apple undertook the investigation on its own initiative and has informed the SEC and the U.S. Attorney's Office of the results, according to the Cupertino, Calif.-based company.
Today's filing from Apple seems to have at least temporarily...
The coming year is going to reorder entire industries due to customer churn. With this reordering will be an entirely new set of selling dynamics, as existing ones prove marginally successful into 2007. The old "bundle three" rule for higher customer retention will prove no longer as effective as it once was. Pricing and promotional strategies will no longer be as strong as they once were in keeping customers from churning either.
I’ve discussed the possibilities of Precision Monitoring in your center. I’m certain that you’ve come up with more objectives and criteria to start implementing this. This is the next step in the process.
If you have the luxury of spending money, getting a system that offers speech analytics will make your job easier when picking the calls. If not, then you can either do the following:
I’ve been working in the industry for so long that my body has adapted to the graveyard shift. A year ago, I had to go back to living and working around the normal shifts – daytime. It was tough and had to compromise with the bosses and came in late in the morning so that I can do more work when operations close for the day. This came in handy, since I had to take care of the department and meet with my night managers.
Now, my work schedule has been erratic. Since I need to cover all of the accounts and meet with my staff from different shifts, you can say I’m truly a 24x7 manager. There came a point where I couldn’t follow my own schedule because it was difficult to wake up causing my body clock to get confused. Talk about sleep deprivation. I was hurting.
What does a “911” call center look like? How are dispatchers or agents trained? What does it take to be one?
I recently posted about the idea of a call center for emergency services being outsourced. I couldn't help but research about these centers and what goes on in a highly stressful environment. Here is what I've found.
Emergency numbers are configured differently than other call center numbers. Each country has its own number that goes through dedicated lines to ensure it gets connected in the fastest possible time. Usually the system is set up once a call is made to this number, it has to be answered. Even if the call was abandoned, it is still in queue until answered and determined whether it was to be released. There have been discussions and laws on how VOIP can be an alternative when calling these numbers.
Workstations are not typical. They have several screens and should have access to dispatch a unit immediately. Adjustable keyboards and seats are available so that they are able to work while sitting or standing.