Towards a Citizen-Centric Authority: Beyond CRM, e-Government and the Modernising Agenda in the Public Sector
Monday, August 9th, 2004
As the UK government's 2005 targets loom closer, this is a timely consideration of progress in this critical area and a sharp look at what still needs to be done. Increasing public sector expenditure and effective services to citizens are not always linked. The UK experience over the last two to