Friday, July 30th, 2004
CRM solutions for SMEs are not new; Microsofts entry is, however, re-igniting interest in this space.
This competitive analysis brief examines the key drivers shaping the market, the vendors operating in this space and the likely impact Microsoft will have.
Scope of Report:
The nature of
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Tuesday, July 20th, 2004
This blockbuster new study breaks fresh ground in defining how to generate ROI through CRM—while disproving many common myths and mantras that so often lead CRM implementers astray.
The Blueprint for CRM Success is the first statistically valid study to tie not only high level implementation
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