Archive for February, 2004

The State of CRM Software: 2003-2004

Sunday, February 29th, 2004
The State of CRM Software: 2003-2004 is the first (and still the only) large-scale, objective research study of customer experiences with CRM software. The study evaluates software performance across two dimensions: customer satisfaction and performance in the eight primary functions fulfilled

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Integrating manufacturing, CPG and retail supply chains: spotting the hidden opportunity

Saturday, February 7th, 2004

Many organizations now understand the idea and benefits of collaboration. Streamlining supply chains, creating efficiencies, reducing

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