Archive for November, 2003

Complaint Management and Service Recovery

Thursday, November 27th, 2003
Sponsoring companies participated in a planning session via a conference call, completed data-gathering surveys and attended a symposium held at IBM Canada in Toronto, Ontario that included an on-site interview. Ten organizations participated in the study six sponsored the study and four

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Analysis of the Asia Pacific CRM Software and Services Market

Thursday, November 6th, 2003
Countries leading the way in CRM sales include China, Japan, Singapore, Australia. Customer Relationship Management - CRM software and CRM ASP is becoming a key program for corporations in the Asia Pacific region. Driven initially by the telecommunications and banking sectors, CRM initiatives

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